Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how you use the website and the services available to you. We may collect information that you provide directly, information created through your activity and information received from service providers that help operate the website. Some information is needed to create and maintain an account, while other information helps us keep the platform secure, provide support and meet applicable obligations.

Account and contact details

This may include your name, date of birth, residential or contact details, username, account login information, preferences and communications with the support team. We may also record information you provide when you register, update your account, take part in an available feature or ask for assistance. We use these details to set up and administer your account, respond to questions, provide important service messages and maintain accurate account records.

Identity and verification information

To help confirm identity, age and account ownership, we may request verification information and documents. Depending on the circumstances, this may include a copy of an identity document, proof of address, information about the source or intended use of funds, or other information reasonably needed for verification. Verification information may be reviewed using internal processes or suitable specialist providers. It is used to help prevent impersonation, account misuse, fraud, money laundering and other unlawful or harmful activity.

Payment and transaction records

We may handle information about deposits, withdrawals, account balances, wagers, winnings, payment methods, transaction dates, amounts and transaction status. Payment providers may process payment details directly, and we may receive information needed to confirm or reconcile a transaction. These records help us provide account services, investigate disputed transactions, detect unusual activity, support responsible operation of the platform and meet record-keeping requirements.

Device, usage and cookie information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, referring pages, pages viewed, session times and interactions with website features. We may also receive information about errors, performance and security events. This information helps us operate, maintain and improve the website, understand general usage, protect accounts and identify technical or suspicious activity.

How we use and share information

We use personal information for purposes connected with providing and protecting the casino website and its services. The particular information used will depend on the reason for collection and your relationship with the website. We seek to use information that is relevant to the purpose and avoid using it in ways that are incompatible with that purpose.

• To create, verify, operate, secure and maintain your player account.
• To process deposits, withdrawals and other account transactions, and to keep accurate financial records.
• To complete identity, age, security, fraud-prevention and anti-money-laundering checks where applicable.
• To provide customer support, investigate complaints, answer questions and communicate about your account or requested services.
• To detect, prevent and investigate fraud, collusion, cheating, unauthorised access, security incidents and other misuse.
• To understand website performance and usage, fix errors, improve features and develop a safer user experience.
• To send service communications, such as account, security, transaction or policy notices.
• To send promotional communications where permitted and where you have provided consent or another lawful basis applies.
• To comply with applicable legal, regulatory, court, tax, accounting and responsible gambling requirements.
• To establish, exercise or defend legal rights, manage disputes and protect the rights, safety and property of users and the website.

When information may be shared

Information may be shared with carefully selected providers that support the operation of the website. These may include identity and verification providers, payment and transaction providers, technology and hosting providers, customer support tools, security and fraud-prevention services, analytics providers and professional advisers. Such providers should receive only the information reasonably needed for their service and should handle it under appropriate contractual, technical or organisational safeguards.

Information may also be disclosed where necessary to comply with a valid legal requirement, respond to a lawful request, protect users or the public, investigate suspected unlawful activity, recover funds, enforce applicable terms or protect the website and its rights. If the website or part of its operations changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate protections. We do not treat personal information as public information or sell it as a general product.

Security of information

We use reasonable administrative, technical and organisational measures intended to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. Measures may include access controls, authentication procedures, monitoring and secure handling practices. No online system can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and contact support promptly if you believe your account or information has been accessed without permission.

Cookies, marketing and data retention

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small file or data item stored on your device that can help a website remember settings, maintain a session, understand website usage or support security. Some cookies may be necessary for core account and website functions, while others may help with performance, preferences, analytics or relevant communications.

You can manage, block or delete cookies through the settings in your browser. If you disable some cookies, parts of the website may not work as intended, and certain account or security features may be unavailable or less effective. Browser settings differ, so you should review the options provided by your browser or device manufacturer.

Marketing communications

Where marketing communications are sent by email, text message or another available channel, you can generally withdraw your consent or opt out by using the unsubscribe option in the message or by contacting us. Withdrawing consent to marketing does not usually affect service messages that are necessary for your account, transactions, security or important changes to the website. We will process marketing preferences within a reasonable operational timeframe, although you may receive a message that was already scheduled before the request was recorded.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, for account administration, dispute handling, security, business records or other legitimate purposes. Some records must be kept for a period required by law even after an account is closed. The length of time may depend on the type of information, the reason it was collected and any applicable legal or operational requirement. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Closing an account does not automatically erase every record immediately. We may retain information needed to complete outstanding transactions, prevent repeated misuse, respond to complaints, meet legal obligations or demonstrate how an account and transaction were managed. Retained information will continue to be handled in accordance with this Policy and applicable requirements.

Your privacy choices and data requests

Subject to applicable law and reasonable verification requirements, you may ask about the personal information we hold about you and how it is used. You may also have rights to request access, correction or deletion of your information, or to object to or limit certain uses. Some requests may not be able to be completed in full where information must be retained, where doing so would affect the rights of another person, or where a legal, security or fraud-prevention reason applies.

How to exercise your rights

For privacy questions or data requests, contact support@enjoy69casino.click. In your message, explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to confirm your identity before providing information or making changes. This is a security measure designed to help prevent unauthorised access to personal information.

• Access: ask for a copy of, or information about, the personal information we hold about you.
• Correction: ask us to correct or update information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete personal information where there is no continuing lawful or operational reason to keep it.
• Marketing consent: withdraw consent to promotional communications or ask us to update your marketing preferences.
• Further information: ask questions about the purposes, categories or general handling of your personal information.

If you ask for deletion, some information may remain where retention is required or reasonably necessary for legal, security, transaction, dispute or fraud-prevention purposes. If you withdraw marketing consent, this will not prevent us from sending essential account or service communications. We will consider requests in a reasonable manner and explain where a request cannot be completed, subject to any limits on the information we can disclose.

Changes to this Privacy Policy

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The current version will be made available on this page. We encourage you to review it from time to time. Where a change is significant, we may provide a notice through an appropriate website or account communication. Continued use of the website after an updated Policy is published may be subject to the revised terms, to the extent permitted by law.