Responsible Gaming

Our approach to responsible gambling

Responsible gambling means making deliberate decisions about when, how often and how much you play. It also means understanding that every game has risk and that outcomes are not guaranteed. No strategy can ensure a win, and past results do not predict future results. You should only gamble with money you can afford to lose after essential living costs and other financial commitments have been covered.

Enjoy 69 Casino provides information intended to help players make informed decisions. We encourage players in Australia to consider their own circumstances, including their age, financial position, health and personal responsibilities, before using any gambling service. If gambling could affect your wellbeing, relationships, employment or ability to meet your bills, taking a break or choosing not to gamble may be the safest option.

Gambling should always be voluntary. Do not gamble because of pressure from other people, advertising, promotions or the belief that you must win back money already lost. A loss is not a debt that must be recovered through further play. If you choose to gamble, decide your limits in advance and stick to them.

Important principles

• Gamble only if you are legally permitted to do so in your location and meet the applicable minimum age requirement.
• Treat gambling as paid entertainment, rather than a source of income or a financial investment.
• Use only money set aside for leisure, never money needed for rent, food, utilities, debts or other essentials.
• Never chase losses by increasing your stakes, extending your session or borrowing money to gamble.
• Avoid gambling when you are upset, under pressure, tired or affected by alcohol or other substances.
• Take regular breaks and make time for work, family, friends, exercise and other interests.
• Keep your account secure and do not allow another person to use your account.

Set limits before you play

A practical way to stay in control is to make a gambling plan before you start. Decide how much money and time you are prepared to spend, then consider what you will do if you reach either limit. Making these decisions in advance can reduce the risk of making impulsive choices during play.

Money limits

Choose a gambling budget that fits comfortably within your normal spending. Keep this budget separate from money required for household costs, childcare, education, loan repayments or savings. Once the budget is used, stop playing. Do not add more funds simply because a game has been unsuccessful or because you expect a win to be due.

If account tools are available, you may be able to use deposit, spending or loss limits, as well as cooling-off or time-out options. Read the conditions for each tool carefully before applying it. Some limits may take effect immediately, while others may apply after a stated period. A limit is most useful when it is realistic, set before gambling and not changed in response to a losing session.

Time limits

Set an end time before beginning a session. Use an alarm, take regular breaks and avoid playing for longer than planned. Online gambling can make time pass quickly, particularly when games are fast or continuous. Standing up, changing activities and checking the time can help you remain aware of how long you have been playing.

Keep a clear record

Review your deposits, wagers, withdrawals and time spent gambling. Looking at your activity over a longer period can provide a more accurate picture than remembering individual wins or losses. If the total spending is higher than expected, or if gambling is taking more time than intended, consider reducing your activity, applying a break or seeking support.

Before opening a session, ask yourself

1. Can I afford to lose the amount I plan to spend?
2. Have my essential expenses and financial commitments been covered?
3. Am I gambling for entertainment, or am I trying to solve a problem or recover a loss?
4. Am I in a calm state of mind and able to stop when planned?
5. What will I do after reaching my money or time limit?
6. Would I be comfortable discussing this session and its cost with someone I trust?

Recognising when gambling may be a problem

Problem gambling can develop gradually. You do not need to lose a particular amount of money or gamble every day for your gambling to be harmful. The important question is whether gambling is affecting your control, finances, relationships, health or normal responsibilities.

Consider taking action if you notice that you are gambling more often, spending more than planned or thinking about gambling for much of the day. Other warning signs can include hiding gambling from family or friends, feeling restless when trying to stop, borrowing money, selling belongings, missing work or study, or using money intended for essential expenses.

You may also be at risk if you repeatedly try to win back losses, increase the amount you stake to feel the same excitement, or return to gambling after deciding to stop. Feelings such as guilt, anxiety, anger, shame or hopelessness can be signs that gambling is no longer serving its intended entertainment purpose.

Steps you can take

• Stop gambling for the moment and move away from the device or website.
• Use any available account closure, self-exclusion, time-out or limit-setting option.
• Tell a trusted person what is happening and ask them to help you stay accountable.
• Review your finances and protect essential funds from being used for gambling.
• Do not borrow money or use credit to continue playing or chase losses.
• Speak with a qualified gambling counsellor or an appropriate health professional.
• If gambling is connected with thoughts of self-harm or immediate danger, contact emergency support or a crisis service in your area without delay.

Support is available and asking for help is a practical step, not a failure. A qualified adviser can help you understand your gambling, create a plan to reduce or stop, and address financial or relationship concerns. Support may also be available for family members and friends who are affected by another person's gambling.

Players in Australia can look for recognised gambling support services in their state or territory, or use a national gambling help service. Service availability and contact methods may change, so check the provider's current official information. You can also speak with your general practitioner or another trusted health professional about suitable support.

Account protection, breaks and further help

If you need time away from gambling, consider using the account options available on the website. Depending on the service and applicable requirements, these options may include a temporary break, a longer time-out, spending controls or self-exclusion. Choose the option that best matches your needs and read any information about how it operates before confirming your request.

Self-exclusion is a decision to prevent or restrict access to gambling for a chosen period or until a further review. It should be used alongside practical steps such as removing gambling applications, blocking promotional messages where possible, limiting access to payment methods and telling someone you trust. Do not create another account or use another person's account to bypass a restriction.

If you are concerned about a minor accessing gambling services, keep devices, passwords and payment information secure. Gambling accounts must be used only by the registered account holder. Do not share login details, and report suspected unauthorised access through the official support channels shown on this website.

Questions or concerns

For questions about responsible gambling tools, account restrictions or a request to take a break, use the official support or account-management options available through Enjoy 69 Casino. We will provide information about the relevant process where applicable. Do not send sensitive account or payment information through an unverified channel.

This page provides general information and is not financial, legal or medical advice. Gambling services, age requirements, restrictions and support arrangements can vary according to your location and applicable law. Always check the rules that apply to you, and do not gamble if it is unlawful for you to do so. If you are unsure whether gambling is safe for your circumstances, seek independent advice before playing.